配送ポリシー
最終更新日：2025年1月1日
Order Processing
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Shipping Times
| Region | Standard | Express |
|---|---|---|
| Korea (국내) | 2–3 business days | 1 business day |
| Japan (日本) | 5–7 business days | 3–4 business days |
| China (中国) | 5–7 business days | 3–4 business days |
| Southeast Asia | 7–10 business days | 4–6 business days |
| North America / Europe | 10–14 business days | 5–7 business days |
| Rest of World | 10–20 business days | Available on request |
Delivery times are estimates and do not include customs clearance time for international orders.
Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
- Free standard shipping on orders over $150 USD (or equivalent in local currency)
- Express shipping fees vary by destination and are shown at checkout
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices. BESTDIVE Mall has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing an order.
Order Tracking
Once your order ships, you will receive an email containing a tracking number. You can track your order using our order tracking page.
Shipping Restrictions
We currently ship to over 50 countries. If your country is not available at checkout, please contact us and we will do our best to assist you.
Damaged or Lost Packages
If your package arrives damaged or does not arrive within the estimated timeframe, please contact us at contact@bestdivemall.com within 30 days of the estimated delivery date. Please retain all packaging materials for insurance claims.