BESTDIVE

Privacy Policy

Last updated: January 1, 2025

1. Who We Are

BESTDIVE Mall is operated by 南京蓝海户外用品有限公司 (Nanjing Blue Sea Outdoor Products Co., Ltd.), a company incorporated in the People’s Republic of China, with its registered office at 大定坊工业园, 铁心桥街道, 雨花台区, 南京市, 江苏省, China (Postcode 210012).

For privacy inquiries, please contact us at: privacy@bestdivemall.com

2. Information We Collect

We collect the following categories of personal information:

  • Account information: Name, email address, password (hashed)
  • Order information: Shipping address, phone number, order history
  • Payment information: Card type and last four digits (full card data is processed by Stripe or PortOne — we do not store raw card numbers)
  • Device & usage data: IP address, browser type, pages visited, time spent
  • Cookies: Session identifiers, preference cookies, analytics cookies (see Cookie Policy)

3. How We Use Your Information

  • Process and fulfill orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Improve our website and product offerings
  • Send marketing communications (with consent)
  • Comply with legal obligations

4. Sharing Your Information

We share personal data only with:

  • Payment processors: Stripe (international), PortOne/iamport (Korea) — for payment processing
  • Shipping carriers: To fulfill delivery of your orders
  • Analytics providers: Google Analytics (anonymized usage data)
  • Cloud infrastructure: Vercel (hosting), AWS (backend servers)

We do not sell your personal data to third parties.

5. Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations. Order and transaction records are retained for 5 years after the transaction date. Account data is retained until you delete your account, after which we may retain anonymized records for up to 30 days.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time
  • Object to processing for direct marketing

To exercise these rights, contact us at privacy@bestdivemall.com.

7. Security

We implement industry-standard security measures including SSL/TLS encryption for data in transit, encrypted storage for sensitive data, and regular security audits. Payments are processed through PCI DSS-compliant payment gateways.

8. Cookies

We use cookies and similar tracking technologies. For details, see our Cookie Policy.

9. Contact

For any questions about this Privacy Policy, contact us at privacy@bestdivemall.com or visit our Contact page.